Is business analysis a profession, a competency, or a research discipline? Would it confuse you if the answer to this question was all three? In this course, Laura Paton provides needed clarity by exploring the components of the profession and the necessary competencies to fulfill a business analysis role. She establishes a comprehensive viewpoint of the breadth of the business analysis profession, then helps you to recognize a core set of competencies required to effectively perform business analysis. She shows you how to make a connection between business analysis and research. Laura concludes by introducing you to the exciting variety of career paths that business analysis has to offer.

Demande de formation

Interviews can be an effective component in identifying requirements during project planning, and help business analysts and project managers understand the project from the user's point of view. This course covers interview techniques that can help build relationships with project stakeholders and obtain accurate information about project needs. Author Angela Wick helps you identify when to use interviews, who to interview, and how to plan, conduct, and follow up on interviews.

Topics include:

• Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
• Recognize the purpose of the interview process.
• Explore the steps to planning questions prior to an interview.
• Examine an example of a successful interview.
• Discover the essentials to laying out expectations.
• Identify the fundamentals of asking probing questions.
• Recognize the ideal ways to end an interview.
• Break down how to analyze and review notes before following up on an elicitation interview.

Ce cours n´est disponible qu´en anglais. Si ce n´est pas un problème pour vous, soumettez votre demande.

This course is in French only. If this is not a problem for you, by all means go ahead and apply.

Demande de formation

When you're trying to grapple with user demands and market changes, it can be difficult to mentally zoom out and assess your organization's operations. Business process modeling helps you see the big picture by allowing you to translate your business processes into easily understood pictures. In this course, instructor Haydn Thomas walks you through the most widely used business process modeling diagrams—context, functional flow, cross-functional flow, and flowchart—and explains the purpose of each one. As Haydn touches on each modeling technique, he shares its unique features, explains how to use that technique to create a diagram, and points out how to avoid common pitfalls. He pulls it all together by comparing process diagrams so you can select the right one for your organization.

Topics include:

• Using common modeling tools
• Determining when to use a modeling diagram
• Avoiding the pitfalls associated with each diagram
• Creating diagrams
• Leveraging key stakeholders

Demande de formation