All CSM courses

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Learning Confluence 2018 (LinkedIn Learning)
SCORE 4/5 by Smals Colleagues Confluence 2018 is content collaboration software that professionals can use to create, organize, and discuss work with their colleagues. In this course, instructor David Rivers shows how to work with this powerful tool as a team member, exploring how to configure and use Confluence to manage business and project information. David dives into creating pages and blogs in Confluence, setting page layouts, and adding content and navigation. He also shares how to collaborate on content and communicate with other team members. Topics include: What is Confluence? Customizing your home page Creating pages and blogs Creating a page for meeting notes Adding content and navigation Creating a table of contents Inviting people to your space Communicating and collaborating with others Restricting access to a page Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course
 
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Webinar ReUse, API Economy
We use APIs, or Application Programming Interfaces, every day as soon as we access the Internet. Not only do they make software easier and simpler to use, but they also provide modularity and flexibility, and help reduce costs. But what is an “API economy”? How can it be an asset and how will it evolve? Several experts will present the opportunities and challenges of an API economy in a public context.
 
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I&S@Smals
Vous travaillez chez I&S, vous êtes nouveau ou vous travaillez parfois avec nous ? I&S@Smals est une zone avec du matériel didactique pour et à propos d'I&S. Vous pouvez y découvrir en plus sur notre organisation, nos séances d'information, notre business (eHealth, l'ONSS...), les équipes I&S, nos roadmaps, nos processus tel que notre IT Service Management, notre architecture de haute disponibilité, notre monitoring...  Werk je bij I&S, ben je er nieuw aangeworven of werk je soms samen met ons? I&S@Smals is een zone met leermateriaal voor en over I&S. Je ontdekt er meer over onze organisatie, onze infosessies, onze business (eHealth, RSZ...), de I&S teams, onze roadmaps, onze processen zoals IT Service Management, onze High Availability architectuur, onze monitoring... 
 
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Udemy: ISO 9001:2015 Quality Management System Auditor Course
This course explains in "plain English" all the requirements of ISO 9001:2015 discussing the intent of each sub-clause of the standard, offering solutions that can be used for the implementation of a quality management system along with examples and, of course, providing guidance on how to audit a quality management system - be it internal or external audit. After going through all the lessons in the course you will have a perfect understanding of ALL the requirements of ISO 9001:2015. You will be able to conduct or participate in the implementation or the assessment of a Quality Management System. What you'll learn The requirements for a Quality Management System according to ISO 9001 How to implement a Quality Management System and comply to the requirements of ISO 9001:2015 How to audit a Quality Management System Plan, perform and report QMS Audits Auditing a management system according to ISO 19011:2018 Apply for this course
 
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Webinar ReUse, All that data (OpenCourses)
How do reusable services contribute to the management of large volumes of data? How do can they reduce the data volume? Or garantee its quality? And control storage and handling cost?
 
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AI The LinkedIn Way: A Conversation with Deepak Agarwal (LinkedIn Learning)
Deepak Agarwal is the VP of artificial intelligence (AI) at LinkedIn, a company on the frontline of data science. LinkedIn is heavily invested in AI and machine learning, transformative technologies that can improve all aspects of member experience. This investment is demonstrated in the LinkedIn AI Academy, which trains engineers and other employees on the power, potential, and best practices for developing and using AI tools. In this Q&A style course, Deepak discusses how LinkedIn leverages AI and machine learning, the ways the technology influences our lives, and what's to come, including advice for those wondering "Will AI take our jobs?" and "What skills can I learn in order to start a career in AI?" Topics include: What is deep learning? How does LinkedIn use AI? What tools does LinkedIn use? What skills do AI engineers need? What is the future of AI? Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course
 
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Cognitive Technologies: The Real Opportunities for Business (LinkedIn Learning)
Cognitive technologies such as artificial intelligence and robotics are changing how businesses operate and the nature of work as we know it. This course, from Deloitte University Press, is designed to explain the benefits and value of cognitive technologies to business leaders, decision makers, and others who want to understand their impact on business. David Schatsky focuses on the "what" and "why," leaving you to craft a "how" that meets your organization's needs. He covers machine learning, artificial intelligence fields such as natural language processing and computer vision, and robotics. In later chapters, David examines the business case for the technologies, looking at practical applications for products and processes. Finally he reviews the impact on workers and the design of work, and takes a look forward into the future of cognitive tech. Short quizzes and assessments help you practice your knowledge. By the end of the course, you should be able to engage in productive discussions with colleagues, customers, and suppliers and help shape the cognitive technology strategy at your organization. Topics include: Artificial intelligence explained Cognitive technologies explained Supervised, unsupervised, and reinforcement learning Machine learning models and algorithms Language, speech, and visual processing Robotics Automation Business applications of cognitive tech The impact of cognitive technologies at work Future of cognitive technologies Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course
 
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Balanced Scorecard and Key Performance Indicators (LinkedIn Learning)
There's a critical link between an organization's goals and its performance metrics. A beautiful mission statement is nothing without specific, actionable measures that provide incentives to succeed. These actionable numeric measures are called key performance indicators (KPIs) and can be organized into a structure called the balanced scorecard. The scorecard helps you quantify business performance over time: weeks, months, quarters, or even years. In this course, accounting professors Jim and Kay Stice explain what KPIs your business should consider in a balanced scorecard, from financial goals to employee and customer satisfaction. They describe how to craft a clear mission statement that complements your KPIs, and how to tie performance to incentives. Plus, get a look at KPIs in action, as Jim and Kay break down a case study examining a trucking company's balanced scorecard. Topics include: Examine various theories relating to key performance indicators. Review leading measures. Identify the adverse impact of selecting inappropriate measures based on a mission statement. Predict the outcome of a business decision. Determine appropriate measures to use in performance evaluations. Differentiate between relevant and irrelevant measures. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course
 
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Learning XAI: Explainable Artificial Intelligence (LinkedIn Learning)
Now that AI and machine learning are widespread, people are starting to ask, "Is the technology actually making the best decisions? Can AI be trusted? How and where do humans fit in?" Explainable artificial intelligence (XAI) is a solution that increases transparency about how AI systems make decisions and take actions. This course provides a solid introduction of how XAI works and the value it provides to data science-related businesses and initiatives from legal and commercial perspectives. Instructor Aki Ohashi, director of business development for PARC, a Xerox company, bridges the gap between AI's potential and pitfalls, presenting executives, entrepreneurs, managers, and team leaders with exactly what they need to know to stay on top of how AI affects their fields. He uses real-world examples and cases studies to show what XAI is, how it works, how it's being used right now, and where it may have the most impact in the future. Topics include: What is XAI? XAI benefits and limitations Humans vs. computers XAI business examples Investing in XAI Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course
 
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Artificial Intelligence for Project Managers (LinkedIn Learning)
Artificial intelligence (AI) is no longer confined to the realm of science fiction. It's on track to disrupt the world of work in a very real way, and major changes—from the rise of productization to the demand for predictability—are driving its adoption. In this course, learn about the impact that AI will have on project management, how to prepare for the changes that lie ahead, and how to harness the power of AI to work smarter. Instructor Oliver Yarbrough goes over the factors that are contributing to the growing importance of AI. He also details how to prepare for the disruption that it will cause; hone the skills that AI cannot replace; and leverage AI to more effectively initiate, plan, execute, monitor and control, close, and integrate your projects. Topics include: The impact of AI on project management Major changes driving AI adoption Evolving work trends How the demand for predictability is driving AI Preparing for disruption by anticipating change Leveraging human creativity Initiating, planning, executing, and closing projects with AI Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course
 
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Building a trusted partnership with clients
Created by Smals Academy, this clickable image leads to a series of domain-specific soft skills courses.
 
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Uw team stimuleren door verbinding te maken met behoeften
Once everyone on your team has a solid shared sense of who you are, it’s time to take a look at how you can move forward as a group: the roles and responsibilities of the people involved, the various types of fuel that drive the organisation and how you express yourselves uniquely as an organisation in the world. These are known as “leveraging needs”, and your organisation needs to understand and define them. ● Understand the 3 leveraging needs of teams and organisations● Assess whether these needs are clearly defined for your team This course is in Dutch or French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course //
 
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Agility Info sources
What does Agility mean for a company?
 
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Leadership@Distance
Prioritaire themas: Je virtueel team aansturenMentaal kapitaal in je team versterkenEfficiënt communiceren