Topic outline
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Learning to create added value together
Smals employees do see further than the ends of their noses: they think ‘out of the box’, explore original perspectives, or come up with new processes. They innovate via reuse, looking for added value for the client, looking for win-win solutions for all parties involved. This is the basis for entrepreneurship at Smals. They realize that sharing personal knowledge and experiences leads to results faster and forms the foundation of Smals’ competitive advantage.
Working together as a responsible, self-guided team
Smals employees are professionals who like to work together as autonomous, self-guided teams, thrilled to create sustainable solutions in response to the client’s needs. They are passionate in what they do, proud of their personal and team accomplishments towards clients. Smals’ self-regulating teams are an important motive for entrepreneurship.
Building a trusted partnership with clients
Smals employees continuously work on their relationship of trust with clients. They help clients with the translation of problems into tried and tested solutions based on reuse. They win their hearts and minds as partner for a successful implementation on the work floor, and are committed to a flawless operation afterwards.
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